Refund policy

Return & Refund Policy

Last Updated: July 2026

At KHALTA Store, we are committed to delivering genuine, high-quality herbal wellness products. Please read our Return & Refund Policy carefully before placing your order.

Returns

Due to the nature of our herbal and consumable products, we do not accept returns once the product has been delivered.

However, returns or replacements may be approved only in the following cases:

  • You received a damaged product.
  • You received the wrong product.
  • The product was damaged during transit.

To request a replacement, contact us within 48 hours of delivery with:

  • Your Order ID
  • Clear photos of the product
  • Photos of the outer packaging
  • An unboxing video (recommended for faster verification)

Requests made after 48 hours may not be accepted.

Refunds

Refunds are only issued if:

  • The replacement cannot be provided.
  • Your order was cancelled before dispatch.
  • The order was not delivered due to our error.

Approved refunds will be processed within 5–7 business days to the original payment method.

For Cash on Delivery orders, refunds will be processed via bank transfer or UPI after verification.

Non-Returnable Items

The following items cannot be returned:

  • Opened products
  • Used products
  • Products with broken safety seals
  • Products damaged due to misuse or improper storage
  • Orders returned because the customer refused delivery without a valid reason

Order Cancellation

Orders can be cancelled before dispatch.

Once the order has been shipped, cancellation requests cannot be accepted.

Damaged or Incorrect Orders

If you receive a damaged or incorrect item, please contact us within 48 hours of delivery.

After verification, we will provide a replacement or refund, depending on product availability.

Contact Us

For any return or refund queries, please contact:

Email: taiseemkhan078600@gmail.com
Website: khaltastore.shop